Last updated: January 2026
1. Free vs. Paid Plans
MyCloudInbox offers a free personal email and briefing plan alongside paid Business and Pro plans. This policy applies only to paid subscriptions purchased directly through MyCloudInbox.
2. 14-Day Money-Back Guarantee
If you're not satisfied with a paid plan, you can request a full refund within 14 days of your first payment on that plan, no questions asked.
3. Monthly Subscriptions
Outside the 14-day guarantee, monthly subscription payments are non-refundable. You can cancel at any time to stop future billing; your plan remains active until the end of the current billing period.
4. Annual Subscriptions
Annual plans are billed once per year. Refunds outside the 14-day guarantee are considered case by case and, where approved, are prorated for the unused portion of the year, less any applicable transaction fees.
5. How to Request a Refund
To request a refund, email our billing team with your account email address and the reason for your request. Approved refunds are returned to your original payment method within 5–10 business days.
6. Cancellations
You can cancel a paid plan at any time from your account billing settings. Cancelling does not automatically trigger a refund for the current billing period unless you qualify under the 14-day guarantee.
7. Exceptions
We may decline a refund request where we reasonably believe a plan has been used in breach of our Terms and Conditions, including abuse of sending limits or fraudulent activity.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our plans or business operations. The latest version will always be available on our website.
9. Contact Us
If you have any questions about billing or refunds, please contact us.
MyCloudInbox
Email: billing@mycloudinbox.com